FAQ for Patients
One major factor depends on when the records are transferred to MedRecords. Doctors announce their retirement prior to sending MedRecords their files. As a result, patients may request copies before the records are physically transferred to MedRecords.
Another considerable factor is there are a number of third party vendors that have to assist the doctors in preparing the medical records for the transfer process to MedRecords. Certain records records need to be converted into a storage format before they are sent to MedRecords. As MedRecords is not involved in this process, an accurate timeline cannot be provided.
Releasing records directly to your new doctor is the faster transfer process. There are additional legal steps that increase the timeline when records are released directly to patients or third parties.
We appreciate your patience during this process.
Please note if multiple doctors work in the same clinic, usually a patient’s record is shared and therefore only requires one request. This is usually the case for walk-in clinics and share practices.
Your medical records are either sent directly to you via Registered Mail Canada Post or sent directly to your new doctor. If the records are sent to you, you will be required to provide 2 pieces of Government Issued ID to Canada Post to retrieve your medical records. If clarification on Canada’s Post Registered Mail is needed, please contact Canada Post on this service: 1-866-607-6301.
Your credit card will be charged once the process is complete.
If you do not pick up your medical records from Canada Post, you may be subjected to additional charges by MedRecords as agreed upon in the terms and conditions.
MedRecords is legally bound to store all original documents and to distribute copies of behalf of your physician to prevent omission and alteration of medical records.
We highly encourage patients to find a new physician and have MedRecords transfer their medical records directly to the new physician. It is a lower-cost and the transfer process is quicker.
At MedRecords, we understand how important these records are to your health and safety. Thus, to transfer your records to your new doctor pricing starts as low as $37.50 and never exceeds of $85.00 per record. There are additional charges if you would like your records released directly to you. Please keep in mind that these records are for doctor use only, and we highly recommend sending to your new doctor. We also offer family rate discounts. Family members have to be at the same address and be able to provide government photo ID.
You can trust that doctors that use MedRecords care about your well being, and that we will always put patients first. In addition, there is a standardized shipping and handling fee for registered mail.