Status Update

Status Update

In order to check your request status, we require your Request Ticket ID. This can be found in your email or was given to you by an agent over the phone. If you do not have your Request Ticket ID, please contact our office at 604-800-7079.

Enter your Request Ticket ID below to check status:

  • Please enter a Request Ticket ID.
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Request Ticket ID

XXXXXX

Status

Processing

We have received your request. It will be reviewed shortly.

Pending

More information is required to complete a search for your records. Please contact our office at 604-800-7079.

Processing

We have received your request. It will be reviewed shortly.

Waiting for 3rd Party

Third party vendors have to assist your doctor in preparing their medical records for the transfer process to MedRecords. As MedRecords is not involved in this process, an accurate timeline cannot be provided.

Resolved

Your Request Ticket ID has been marked as resolved.

Currently Searching

Your records are in the process of being searched. If your doctor had paper records this process may take longer as your records will need to be digitized.

Preparing for Release

Your request has been located and will be released shortly.

Currently Searching

Your records are in the process of being searched. If your doctor had paper records this process may take longer as your records will need to be digitized.

Records Not Transferred to MedRecords

Unfortunately, your name was not on the patient list provided to MedRecords. Please understand that doctors are not required to hold medical records indefinitely as the rules and regulations were changed in Feb 2013. We recommend you contact any other clinics or specialists you have seen as your records may have been transferred to them.

Confirm Payment Information

Please contact our office to update your payment information. You can contact our office at 604-800-7079. If payment is not made within 30 days your request will be cancelled.

Released

Your records are in the process of being released.

Cancelled

Your request for the transfer of your medical records has been cancelled. If you would like to transfer your records, please make another request by filling in our online form or contact our office at 604 800 7079.

Closed

Your request ticket has been marked as closed. You should have received an email on your last status update. If further information is required please contact our office at 604-800-7079.