Third Party Requests Terms and Conditions

TERMS OF USE – THIRD PARTY REQUESTS

1. TERMS AND USER ACKNOWLEDGEMENT

1.1. This Agreement governs the request for medical records (a “Request”) from MedRecords using the www.medrecords.ca website (the “Website”). This Agreement forms part of the Terms of Use for the Website and its terms incorporated by reference into this Agreement. Please read this Agreement carefully. By completing a Request on the Website you are agreeing to the terms of this Agreement.

2. REQUEST FORM

2.1 In order to request the Records of a third party, you must be authorized to do so, by way of one of the following:

a. Letter of Authorization;
b. Release of Information Form;
c. Power of Attorney;
d. Court Order; or
e. Any other legal document granting you the authority to request the Records

(“Authorization Forms”).

A copy of the relevant Authorization Form must be provided before we will release the Records.

2.2 Patients sixteen (16) years of age and older must provide consent for the release of their own Records. We will not accept any of the above Authorization Forms that have been signed by a parent or guardian for a person over the age of sixteen (16).

3. FEES AND PAYMENT

3.1 The fee for a Request (“Fee”) will be calculated at the time of the Request. The Fee will not be refunded for any reason, regardless if a Request is cancelled or if no Records are found.

4. NO GUARANTEE

4.1 MedRecords does not guarantee that it will be able to find the Records, or any portion of them, and is not responsible for any Records that are lost, incomplete or otherwise insufficient.
4.2 MedRecords does not guarantee that the Records may be provided within a certain timeframe. If you need the Records for a particular date, you should submit a Request as far in advance as possible.

5. DELIVERY

5.1 Records shall be delivered via direct download or through www.rosenbridge.ca (the “App”). You must register for an account on the App and will be subject to the terms and conditions of the App.
5.2 Records will not be delivered until the Fee is paid.

6. INDEMNIFICATION

6.1 MedRecords has access only to those Records that have been provided by physicians. MedRecords is not responsible for any loss, damage, cost or expense that you may suffer relating to the inability to obtain, or insufficiency of, the Records.

7. ASSIGNMENT

7.1 You do not have the right to assign your rights under this Agreement. MedRecords has the right to assign any or all of its rights and obligations under this Agreement or to the Website to any third party. Provided such rights and obligations are assumed by such third party, MedRecords shall be relieved of any and all liability under this Agreement and in such event you hereby agree to release MedRecords of all liability, claims, charges, damages and causes of action.

8. ENTIRE AGREEMENT

8.1 This Agreement, the Terms of Use and Privacy Policy together from the entire agreement between us and supersede any previous understanding or agreement among the parties with respect to the subject matter herein.